The books blends two fields the operations with strategic management under the umbrella of competitive advantage the author describes many issues from forecasting to mathematical programming with a great detail and by providing sufficient examples i recommend that book to anyone who is interested in that field of study. Operations management for competitive advantage richard b chase f robert jacobs nicholas j aquilano chase richard b isbn 9780072983913 kostenloser . Richard chase f robert jacobs nicholas aquilano chase jacobs and aquilano operations management for competitive advantage 11 e cja provides a current and thorough introduction to the concepts processes and methods of managing and controlling operations in manufacturing or service settings. Operations management for competitive advantage 1 operations management for competitive advantage 2 what is operations o operations is the management of the business processes and systems that make products and services o operations is about making these processes and systems both effective and efficient 3 getting things done o its the management of how we get things done
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